Due to requirements outside of our control, unfortunately at this time we do not ship cigars to California, Delaware, Utah, Michigan, Ohio, South Dakota, and North Carolina.
Shipping: All orders are processed within 5-7 business days.
Orders placed over the weekend and major holidays are fulfilled the next working business day.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns: We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. If you have a problem with order contact us at info@outsider.com. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items: Unfortunately, we cannot accept returns on sale items or gift cards.
Miscellaneous: If you see an error on your order confirmation after placing your order, please reach out to info@outsider.com soon as possible so we can rectify the situation. We will do our best to update the information before your package makes it out the door but we do fulfill orders as quickly as possible and cannot guarantee that we’ll be able to stop your package before it is shipped.
If you receive a damaged, defective or incorrect item, please reach out to us at info@outsider.com with a photo of the damaged or defective item and describe what the damage is. Please also provide your order number in the email. We’ll make it right!
If you see an error on your order confirmation after placing your order, please reach out to info@outsider.com as soon as possible so we can rectify the situation. We will do our best to update the information before your package makes it out the door but we do fulfill orders as quickly as possible and cannot guarantee that we’ll be able to stop your package before it is shipped.
If your package is lost, please take a look at your tracking information to double check for any shipping delays. If you do not identify any shipping delays, please reach out to info@outsider.com